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If you add a link to call recordings or embedded a call recording player in task records, you can can enable agents to rate those recordings using the custom field Interaction Quality. For information about rating call recordings, see Accessing, scoring and commenting on call recordings using NewVoiceMedia Vonage Contact Center in Salesforce. Before you can use the Interaction Quality field, you must add it to a task page layout.
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- Go to your Task object's page layouts, within Setup in Salesforce.
Locate the task page layout that you want to add the embedded player to and click Edit alongside. The page layout appears in edit mode.
In the top section, click Field. The available fields appear.
Section Column width 60%
Drag Interaction Quality down alongside the call recording link or embedded player as appropriate.Column width 40% - Click Save. The task page layout is saved. When you open a task record you can score the associated call recording.
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