To use popping in Salesforce Lightning Experience apps you must enable the feature for your account. For information about Salesforce record popping in NewVoiceMediaVonage Contact Center, see Salesforce record display and popping in Vonage Contact Center.
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To enable popping in Salesforce Lightning Experience apps, switch on the Always Pop Matching Record in Salesforce Lightning and Lightning Console feature for your account in the Account Feature Control section in System Settings in the NewVoiceMedia platformVCC Admin Portal. For information about switching on features for your account, see Controlling features for your account.
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