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changes.mady.by.user Helen Griffith

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changes.mady.by.user Dawid Wietrzykowski

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Excerpt

Automatically setting disposition codes based on call outcomes

If enabled for your account, you can configure NewVoiceMedia Vonage Contact Center in Salesforce to automatically set the disposition code for an outbound call based on what happened to the call. For example, if the call was not answered or the dialed number was busy, NewVoiceMedia Vonage Contact Center can set the code to No answer. If the call was rejected or failed, NewVoiceMedia Vonage Contact Center can set the code to Not connected.

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