_ExcerptDispositionCodesAuto

Owned by Helen Griffith
Last updated: Aug 09, 2021
1 min read

used by Disposition codes for Vonage Contact Center in Salesforce, Disposition codes in Connect

Automatically setting disposition codes based on interaction outcomes

If enabled for your account, you can configure Vonage Contact Center in Salesforce to automatically set the disposition code for an outbound voice interaction based on what happened to the interaction. For example, if the interaction was not answered or the dialed number was busy, Vonage Contact Center can set the code to No answer. If the interaction was rejected or failed, Vonage Contact Center can set the code to Not connected.

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