In order to configure NewVoiceMedia Vonage Contact Center features, a supervisor must have permissions to various custom objects and fields included in the NewVoiceMedia Vonage Contact Center package. The ContactWorld Supervisor permission set includes all the permissions for an agent (if he wants to test the solution), plus all the necessary privileges to configure NewVoiceMedia Vonage Contact Center in Salesforce freatures.
What permissions does an supervisor need to use
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Vonage Contact Center in Salesforce?
You must assign the ContactWorld Supervisor permission set to your supervisors.
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