How do I log in to the
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VCC Admin Portal?
You can access the NewVoiceMedia platform VCC Admin Portal through a web interface. When you attempt to access the NewVoiceMedia platformVCC Admin Portal, the Login page appears.
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The first time you log in to the NewVoiceMedia platformVCC Admin Portal, you must set a password for your account. For information about setting your password for the first time, see Setting a password for the Vonage Contact Center Admin Portal.
After you have chosen a password, you can log in to the NewVoiceMedia platformVCC Admin Portal using that password.
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You cannot add a bookmark the login area. Instead, add a bookmark the main NewVoiceMedia platform VCC Admin Portal URL or the homepage after logging in. |
To log in as a NewVoiceMedia platform VCC Admin Portal supervisor, perform the following steps:
In the Portal Login area, type your username and password. Click Login.
- If you provide incorrect or invalid details, or if your account has been locked, you receive an error message.
- If you provide your correct login details but your account is already locked, you receive an Account Locked email with instructions to reset your password. For information about resetting your password, see Resetting your Vonage Contact Center Admin Portal password.
- If you have forgotten your password, click Forgot your password? to reset your password. For information about resetting your password, see Resetting your Vonage Contact Center Admin Portal password.
- If your password has expired, you are prompted to reset your password. For information about resetting your password, see Resetting your Vonage Contact Center Admin Portal password.
- If you provide incorrect or invalid details, or if your account has been locked, you receive an error message.
If you have access to more than one account, you must specify the account you want to supervise.
Select the account from the list and click Select.
You are logged in. The NewVoiceMedia platform VCC Admin Portal homepage appears. For information about the homepage, see Vonage Contact Center Admin Portal user interface.
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