Versions Compared

Old Version 2

changes.mady.by.user Helen Griffith

Saved on

compared with

New Version Current

changes.mady.by.user Dawid Wietrzykowski

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Excerpt

When an inbound call arrives in NewVoiceMediaVonage Contact Center, NewVoiceMedia VCC routes the call through applets as configured in the interaction plan. Using your configuration settings, NewVoiceMedia VCC determines which agent or agents can handle the call and estimates when such an agent will be available.

If the queued callbacks feature is enabled for your account, you can configure your interaction plan to set up a callback to the caller.

...