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When you integrate ContactWorld into Salesforce, you are able to use all the usual ContactWorld features. You can also use Click to dial. Using Click to dial, you can perform the following tasks:
- Use a dynamically selected callback number. For information about using a dynamically selected callback number when you make an outbound call using Click to dial, see Using automatic callback numbers with Click to dial.
- Make an outbound call. For information about making an outbound call using Click to dial, see Making an outbound call using Click to dial.
- Consult with a third party. For information about consulting with a third party using Click to dial, see Consulting with a third party during a call using Click to dial.
- Transfer a call. For information about transferring a call using Click to dial, see Transferring a call using Click to dial.
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