...
The following table lists the disposition code provided by the installation. Your administrator can change this list. For information about changing this list, see Configuring disposition codes (call actions).
| Disposition code | Description |
|---|---|
| Bad Number | Phone number incorrect. |
| Busy | Customer phoneline was busy when agent called. |
| Call in 7 days | Call customer in seven days. |
| Call tomorrow | Call customer tomorrow. |
| Contact | Contact made with the customer |
| Don't call again | Customer requested not to be called again. |
| Left Live Message | Left message that was not pre-recorded |
| Left Voicemail | Agent left pre-recorded voicemail. |
| No Answer | Call was not answered. |
| None | No action to take |
| Sent Documentation | Agent sent customer documentation. |
| Set Callback | Set a callback for given time and day |
| Transfer | Transferred call to another agent |
| Update contact details | Update contact details. |
| Wrong Number | Phone number incorrect. |