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The following table lists the disposition code provided by the installation. Your administrator can change this list. For information about changing this list, see Configuring disposition codes (call actions)for ContactWorld in Salesforce.
| Disposition code | Description |
|---|---|
| Bad Number | Phone number incorrect. |
| Busy | Customer phoneline was busy when agent called. |
| Call in 7 days | Call customer in seven days. |
| Call tomorrow | Call customer tomorrow. |
| Contact | Contact made with the customer |
| Don't call again | Customer requested not to be called again. |
| Left Live Message | Left message that was not pre-recorded |
| Left Voicemail | Agent left pre-recorded voicemail. |
| No Answer | Call was not answered. |
| None | No action to take |
| Sent Documentation | Agent sent customer documentation. |
| Set Callback | Set a callback for given time and day |
| Transfer | Transferred call to another agent |
| Update contact details | Update contact details. |
| Wrong Number | Phone number incorrect. |