A categorization profile contains categories and subcategories for the Conversation Analyzer feature. Conversation Analyzer uses the profile to categorize transcripts of call recordings. The profile also contains any substitution and redaction rules you provide. Using the substitution and redaction rules, Conversation Analyzer refines the transcribed text.
The categorization profile applies to the associated account. For information about where you can view the categorized recordings and refined transcripts, see Listening to and commenting on an audio recording.
...
Valid expression and find values contain only alphanumeric, apostrophe and space characters; that is, values can contain spaces (U+0020), apostrophes (U+0027), and characters from the following Unicode categories:
Unicode Category Name | Description |
|---|---|
| Ll | Letter, Lowercase. For example, a-z, ᵯ, ḅ, ṥ, ở, ﬓ |
| Lu | Letter, Uppercase. For example, A-Z, Ý, Ŧ, Ǣ, Щ, 𝕐 |
| Lt | Letter, Titlecase. For example, Dž, ᾎ, ᾟ, ᾭ |
| Lo | Letter, Other (e.g. ª, ܗ, 爨) The Mongolian Letter "Manchu Ali Gali Lha" (U+18AA,) is not allowed within expression and find values. This character is used internally within the categorisation engine. If the character appears within spoken text, conversation analyzer treats the character as an apostrophe. |
| Lm | Letter, Modifier. For example, ʰ, ᵓ, 〲, ꟹ |
| Mn | Mark, Nonspacing. For example, ុ, ᜴ |
| Nd | Number, Decimal Digit. For example, 0-9, ۳, ૮, ๗ |
| Pc | Punctuation, Connector. For example, _, ‿, ⁀, ⁔, ︳, ︴, ﹍, ﹎, ﹏, ＿ This category includes ten characters; the most commonly used is the LOW LINE character (_), u+005F. |
...
Chaining occurs when one rule matches the output of another rule. Chaining only occurs when you re-analyze a recording. For information about re-analyzing recordings, see Configuring Category Editor for Conversation Analyzer.
Each time Conversation Analyzer applies substitution rules to a transcript, Conversation Analyzer overwrites the original transcript with the processed text. Rerunning the substitution rules can therefore further refine the text.
...