To use ContactPad with WebRTC, perform the following steps: In ContactPad, click Settings. | Section |
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| A new dialog box appears. If your account has been configured to use WebRTC and you are permitted to control the feature yourself, the Use Softphone check box is available. |
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Select the Use Softphone check box to use ContactPad with WebRTC. Click Save. Next time you make or receive a call, ContactPad will use WebRTC.
You can use the Use Softphone check box to switch between using WebRTC and a physical telephone whenever you need to, without help from your supervisor. | Info |
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| | Your supervisor can also switch on WebRTC for you. For information for supervisors to switch on WebRTC for your account, see Enabling individual agents to use ContactPad with WebRTC. Whether you or your supervisor switches on WebRTC, the two methods have the same effect; updating one will change the other. |
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