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When you log in to ContactWorld, you see the following
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webpage:
Alternatively, if you are using a mobile device you see the following
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screen:
ContactWorld home page
The main area of ContactWorld's home page contains two elements:
- ContactWorld carousel
The top of the home page includes a scrolling area that contains links to NewVoiceMedia news items. Click More info to open the news item in a new tab.
Undismissed alerts also appear at the top of the carousel. For information about alerts, see ContactWorld user interface. - ContactWorld component
The bottom of the home page contains icons that represent ContactWorld features. Click an icon to open the webpage for the related feature in the current tab.
ContactWorld banner
ContactWorld's banner is always present as you navigate around different areas of ContactWorld.
Hamburger button
By default, icons and menu item names appear in the ContactWorld menu. Click the hamburger button to shrink the menu to display only icons. Click again to display the menu item names again. For information about the ContactWorld menu, see ContactWorld user interface.
Alerts
Alerts are short messages about the status of ContactWorld or your ContactWorld account.
Click Alerts in the banner to view all alerts in the order of receipt—newest alerts appear at the top of the list. Alerts also appear at the top of the carousel, one at a time. Some alerts have a More info link. Click this link for more information relating to the alert.
The number of undismissed alerts appears on the banner. To acknowledge, or dismiss, alerts, close the alert in the carousel or click the alert in the list. Dismissing the alert in one location also dismisses the alert in the other. Until you have dismissed an alert, the alert appears on the carousel, and is highlighted in blue and with its associated icon in the list. When you have dismissed the alert, the alert no longer appears in the carousel and appears in gray in the list.
You can receive four different types of alerts. The types are listed in the order of severity, highest severity first.
- Danger
- Warning
- Information
- Success
Higher severity alerts take priority over lower severity alerts; if you have more than one undismissed alert, the most severe alert appears
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on the carousel until dismissed. (If you have more than one alert with the highest severity, the most recent alert takes priority.) The dismissed alert is replaced with the next most severe alert.
The example shows four undismissed alerts, one of each severity. The highest severity alert, 'Danger', appears in the carousel. The More info link indicates that more information about the alert is available.
Help
The Help menu contains three items:
| Menu item | Description |
|---|---|
| Home Help | A link to the ContactWorld user interface page. |
| Documentation Home | A link to NewVoiceMedia Product Documentation. |
| Product Updates |
Account
The Account menu shows the logged in user's name and ContactWorld account, and the following options:
| Menu item | Description |
|---|---|
| Switch Account | Click to log in using a different ContactWorld account. This item is only available if you have access to multiple accounts. |
| Logout | Click to log out of ContactWorld. |
ContactWorld menu
ContactWorld's menu is always present as you navigate around different areas of ContactWorld. The menu contains all the features of ContactWorld.
The menu appears on the left side of the webpage, or at the bottom of the
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screen on a mobile device
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. By default, icons and menu item names appear in the menu. Click the hamburger button to shrink the menu to display only icons. Click again to display the menu item names again.
To open the webpage for the related feature in the current tab, click a menu item. To open previous and next webpages, use the back and forward buttons in your browser.
The menu contains the following features. Only features available in your account will appear in the menu.
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In addition, the menu contains the following
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- Documentation
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The System Info menu contains the following items:
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Previously called Service Performance.
Links to the System Status site which shows live performance and availability of ContactWorld.
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The User Info menu contains the following items:
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Logged in
Account
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- . Click Documentation to access NewVoiceMedia Product Documentation. The link opens in a new tab.
- Product Updates. Click Product Updates to access ... The link opens in a new tab.