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Before, during and after handling an interaction, and while a customer detail record is displayed on screen, you can set a disposition code for the interaction. When you complete the interaction, Connect creates a task record that includes the code you select.
To set the disposition code, select the appropriate value in the Next Action field in the Log a Call area in the customer details record.
If the enforced disposition codes feature is enabled and configured for your account, you must set a disposition code for an interaction before you can work on your next interaction.
Disposition code in Salesforce Lightning Experience
When you complete the interaction, Connect creates a task record that includes the code you select.
For information about disposition codes and the enforced disposition codes feature, see Disposition codes in Connect.
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