...
Supervisors define the priority of a new Dial List in the Priority field in the Create New Dial List page. In an existing Dial List, the Priority field is in the Dial List Detail section. By default, priority is not specified. Connect prioritizes all Dial Lists with a value in the Priority field over those without.
Priority in Salesforce Classic
Priority in Salesforce Lightning Experience
Example
| List name | Priority | Order in which Connect retrieves pending calls |
|---|---|---|
| Hot Leads | 1 | 1 |
| Warm Leads 1 | 5 | 2 (alternates with calls in Warm Leads 2) |
| Warm Leads 2 | 5 | 2 (alternates with calls in Warm Leads 1) |
| Regular Leads | 10 | 3 |
...