Before, during and after making a call, and while a customer detail record is displayed on screen, you can set an action a disposition code for the call. When you complete the call, the Dialer Connect creates a task record than that includes the action, or disposition code , you select. For information about available call actions, see Disposition codes (call actions). To set the call action, select the appropriate value in the Action field in the blue area above Next Action field in the Log a Call area in the customer details record. |