Using Connect (Agent guide)
- Helen Griffith
Owned by Helen Griffith
As a Connect agent you are able to perform tasks including initiating a call and adding call notes.
In this section
- Process overview
- Using ContactPad with Connect
- Using Connect in a console app in Salesforce Classic
- Using Connect in a non-console app in Salesforce Classic
- Using Connect in Salesforce Lightning Experience apps
- Making calls using Connect
- Viewing the Dial List description
- Adding notes during a call in Connect
- Setting disposition codes in Connect
- Completing a call
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