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If you have forgotten your password or your password has expired, you need to reset your password. If you have made locked your account after five or more failed login attempts and have therefore locked your account, you can either reset your password or to unlock your account. Alternatively you can ask your supervisor to unlock your account for you. How do I reset my password when it expires?If your password has expired, when you try to log in you are prompted to reset your password. Image Added Type a new password in both the Password and Confirm password fields. The values in the fields must match and must conform to your account's password policy. Click Update. Insert excerpt |
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How do I reset my password when I forget it or I have locked my account?- If you have forgotten your password, click Forgot your password? on the Portal Login screen. Provide your username and email details in the Forgot your password? form, and click Email Password Reset Link. You will receive a Password Reset email. If you are an agent, you can alternatively contact your supervisor who can request a Password Reset email for you.
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When you receive the email, follow the instructions to visit the Reset your password form.
Provide the required information—you must use your existing username as written in the Password Reset or Account Locked email. Click Reset. Confirmation appears in your browser, and you also receive a confirmation email.Image AddedType a new password in both the Password and Confirm password fields. The values in the fields must match and must conform to your account's password policy.
Click Reset.
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Resetting your password resets any failed log in attempts. Column |
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