When you receive an inbound call and your phone begins to ring, if enabled for your account, ContactWorld sends a notification of the call to your browser. If the web notifications feature is available in your browser and you allow notifications from ContactWorld, the notification appears in the lower-right corner (Windows) or upper-right corner (Mac) of your computer's desktop in your primary monitor.
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Notification in Chrome |
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Notification in Firefox |
This visual notification is ContactWorld can send notifications to your browser to alert you to incoming, missed, or priority calls. Visual notifications are especially useful if your phone is on silent, or if ContactPad is not currently visible on your desktop.
The first time ContactWorld tries to send you a browser notification, you must click if the web notifications feature is available in your browser, your browser will ask you to allow notifications. If you block notifications, notifications will not appear Click to allow notifications.
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The notification appears for up to 10 seconds. Click the The notification appears in the lower-right corner (Windows) or upper-right corner (Mac) of your computer's desktop in your primary monitor. If you block notifications, notifications will not appear.
Click a notification to focus on the browser tab which initiated the notification. Clicking also closes, or dismisses, the notificationa notification.
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Browser notifications only work with calls, not other types of interactions. Browser notifications do not work in incognito or private browsing mode. If you have multiple tabs in the same browser you will only get one notification of each type (incoming call, missed call, priority call). If you have multiple supported browsers open—for example, Chrome and Firefox—you will get |
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multiple notifications which may overlap each other |
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Browser notifications only work with calls, not other types of interactions. Browser notifications do not work in incognito or private browsing mode.. |
Incoming calls
When you are assigned an inbound call and your phone begins to ring, if enabled for your account, ContactWorld sends an incoming call notification to your browser.
In Firefox, the incoming call notification appears for up to 10 seconds.
In Chrome, the incoming call notification remains until the call is answered, rejected, or missed. If missed, the incoming call notification is replaced with a missed call notification.
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Missed calls
If you miss an inbound call, the incoming call notification is replaced with a missed call notification.
In Firefox, the missed call notification appears for up to 10 seconds.
In Chrome, the missed call notification remains until you click to dismiss it.
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Notifications of subsequent incoming calls appear in addition to the missed call notification. If you miss any of these calls, you do not receive additional missed call notifications. |
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Priority calls
When ContactWorld routes a call to your personal queue, ContactWorld sends a prioirty call notification to your browser. For information about personal queues, see Personal queues.
In Firefox, the priority call notification appears for up to 10 seconds.
In Chrome, the priority call notification remains for as long as the call is your personal queue; that is, until you answer the call or until the personal queue times out.
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Supported browsers
ContactWorld browser notifications are enabled for the following browsers:
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