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Nominee Nominee account role is the highest level of supervisor.
Info Only supervisors with the nominee role can install ContactWorld NewVoiceMedia in Salesforce and link a ContactWorld NewVoiceMedia platform account to Salesforce account. For information on installing ContactWorld installing the NewVoiceMedia platform into Salesforce and linking the accounts, see Installing ContactWorld NewVoiceMedia into Salesforce and Linking ContactWorld NewVoiceMedia to a Salesforce account. - Normal User Most supervisors will have an account role of normal user. A supervisor can perform normal day to day tasks with a normal user role.
- Wallboard Supervisors with wallboard user role can view the Real Time area of ContactWorld the NewVoiceMedia platform and no other ContactWorld NewVoiceMedia platform features.
For a full list of account user role permissions and their explanations, see Account user role permissions.
Account user role permissions
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in the NewVoiceMedia platform
| Wallboard | Normal User | Nominee | ||
|---|---|---|---|---|
| Group, Queue, Line permissions | Configurable | Configurable | All | |
| Real Time | View | Modify Views | All*, other than Supervisor Monitoring (*includes creating agents) | |
| Call Plan/Interaction Architect | - | - | View, add, and modify applets | |
| Contact Manager | - | - | View and update | |
| Agent UI/Desktop Manager | - | - | Create screen pops and configure field names | |
| Stats and Reports | - | View | View and create reports | |
| IVR Data Collector | - | - | View, modify | |
| Call Recordings Archive | - | - | View | |
| System Audit/View Audit Trail | - | - | View all | |
| System Settings | View | View | Modify | |
| User Access | ||||
| Change password? | Yes | Yes | Yes | |
| Create user? | - | - | Yes | |
| View/edit users? | - | - | Manager's managees (peers/team) | |
| Add linked account? | - | - | Yes | |
| Add managee? | - | - | Yes | |
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