When an agent makes a call using ContactWorld, the agent can set a disposition code associated with that call. For more information about disposition codes, see Disposition codes for ContactWorld NewVoiceMedia in Salesforce.
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| root | Configuring ContactWorld in Salesforce
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Configuring disposition codes using Log a Call
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For information about editing custom settings, see Configuring custom settings for optional ContactWorld NewVoiceMedia features in Salesforce.
When an agent clicks to save their changes in Log a Call, Salesforce notifies ContactWorld whether the agent has provided a value in the specified disposition code field.
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To display the disposition code in the task record, you must firstly specify, in custom settings, the field that will contain the disposition code. You can use the standard Call Result (CallDisposition) task field or create a custom field for this purpose. For information about editing custom settings, see Configuring custom settings for optional ContactWorld NewVoiceMedia features in Salesforce.
When your custom component runs the configured Apex code, the DispositionCodeService sets the specfied field's value to the value represented by DISPOSITION_CODE_VALUE in the code.
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