Using the new ContactWorld NewVoiceMedia login system, you cannot log in to ContactWorld to the NewVoiceMedia platform as a supervisor and ContactPad as an agent at the same time. To work around this, you can link your supervisor user with an agent. This link results in you automatically logging in to ContactPad as the linked agent when you log in to ContactWorld to the NewVoiceMedia platform as a supervisor. In addition, when linked, you can log in to ContactPad directly (as the agent) using your supervisor login details, automatically logging you in to ContactWorld the NewVoiceMedia platform.
How do I know if I'm using the 'new
...
NewVoiceMedia login system'?
If you use a username and password to log in to ContactWorld the NewVoiceMedia platform, as opposed to an ID and PIN number, or your supervisor has informed you that your account has been migrated to a new login system, you are using the new ContactWorld login NewVoiceMedia login system.
How do I link my supervisor user with my agent user?
To link your supervisor and agent users, perform the following steps:
- Log in to ContactWorld as the NewVoiceMedia platform as a supervisor. For information about logging in to ContactWorld the NewVoiceMedia platform, see Logging in to the NewVoiceMedia platform.
From the ContactWorld homepage, move your mouse pointer over the menu icons on the left of the page.
In the menu that appears, click ContactPad.
Section Column width 60% A new window appears informing that you are logged in as a supervisor.
Column width 40% Click LINK AN AGENT.
Section Column width 60% An agent login form appears.
Column width 40% Provide your agent's username and password and click Submit.
Section Column width 60% A confirmation page appears.
Column width 40% Read the information carefully and, if you want to continue, click Submit.
Section Column width 60% Your supervisor user and agent user are now linked. Click Logout. You can now log in to ContactWorld to the NewVoiceMedia platform and ContactPad using your supervisor login details.
Info When you log out of ContactWorld of the NewVoiceMedia platform you will automatically log out of ContactPad at the same time.
When you log out of ContactPad you will automatically log out of ContactWorld of the NewVoiceMedia platform at the same time.Column width 40%