Page Comparison

Scopes define which API, or APIs , and resources your a user can access using user-level API credentials can access and what actions you they can perform using the API with these credentials. You .

When the user creates their credentials, they must specify one or more scopes when you create your credentials. When you request available scopes. Available scopes depend on their user license, admin or supervisor. Admin users have all scopes available; supervisors have only Read or download interaction content and Read VCC user details, settings, and presences.

When the user then requests a bearer access token for your their credentials , you need to using the VCC Authentication API, they must specify which one of the credential's scopes the token is for. The scope for API credentials for most Vonage Contact Center VCC APIs is in the format object:action. For example, agents-availability:read gives read access resources in the Agents Availability API, and interaction-content:read gives read access to interactions returned by the Conversation Analyzer API. See documentation for the individual APIs an individual API's documentation at Vonage Contact Center Developer Portal for the relevant scopes.