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- Data Connector applet. To set Language using a Data Connector applet, you must use the Web Service interface and define your interaction definition or template accordingly. For information about using a Web Service interface, see Retrieving data from and sending data to a Web Service.
- Set Data Source applet. For information about using the Set Data Source applet to set Language, see Setting Overriding the language and categorization profile for Conversation Analyzer to use for transcribing and categorizing call audio recordings.
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Other features can also use the Language property. Your interaction plan may therefore use other Data Connector or Set Data Source applets to set Language for these features. Make sure that Language contains the correct value for transcribing the recordings at the end of the call. |
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