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The Interaction Content Search area of the Vonage Contact Center (VCC) Admin Portal contains the interaction content—audio and screen recordings—for your account.

Interaction Content Search home page

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In the Search section, users can enter criteria to search for interaction content. For information about searching and filtering interaction content, see How do I search or filter interaction content search results? in Accessing interaction content.

The Results section contains displays the search results presented in a table. Search results include only interactions that have recorded content; interactions that were not recorded do not appear.
When users first visit Interaction Content Search, the Results section contains interaction content for the current day. For information about sorting interaction content in the results table, see How do I sort interaction content search results? in Accessing interaction content. The table contains the following columns:

Column	Description
Date/Time	The date and time when the audio recording for the interaction ended. The date and time format is MM/DD/YYYY h:mm:ss tt, for example, 07/31/2020 3:00:00 PM.
GUID	The unique ID of the interaction.
Duration	The duration of the audio recording.
From	For an inbound call, From contains the customer’s number. For an outbound call, From contains the presented CLID.
To	For an inbound call, To contains the number that the customer used to initiate the call. For an outbound call, To contains the customer’s number.
Agent ID	The agent's unique (in your account) ID.
Direction	The direction of the call—inbound or outbound.
Content	One or more icons indicating the type of interaction content available. The following icons can appear: Image Modified This icon indicates that an audio recording is available for the interaction Image Modified This icon indicates that a screen recording is available for the interaction Document icon This icon indicates that the audio recording has been analyzed (Conversation Analyzer only)

When a user clicks a GUID in the results, the call recording player appears.

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