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When Salesforce receives a message through a configured channel, Salesforce creates a new case. When Salesforce creates a new case, Vonage Contact Center routes that case according to available workflow rules. Sometimes a case does not route as intended. To deal with failed routing requests, you must schedule the routing request sweeper job. To schedule the routing request sweeper job, perform the following steps:
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The routing request sweeper now runs every 15 minutes. |