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used in Using whispers and Automatic Call Distributor (ACD) or Universal Contact Distributor (UCD) applet

Excerpt

In Whisper Option:

  • Click Off to not play the whisper file.
  • Click Agent Only to play the whisper file to the agent only.
Info

Whisper Option applies to all whispers—those in both the ACD and any Set Whisper applets in the call plan.


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