_ExcerptWhisperOption

Owned by Helen Griffith

Last updated: Jun 25, 2021

1 min read

used in Using whispers and Automatic Call Distributor (ACD) or Universal Contact Distributor (UCD) applet

In Whisper Option:

Click Off to not play the whisper file.
Click Agent Only to play the whisper file to the agent only.

Whisper Option applies to all whispers—those in both the ACD and any Set Whisper applets in the call plan.

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