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How do I access Interaction Content Search?
To access Interaction Content Search, perform the following steps:
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You can now use Interaction Content Search to filter and sort interaction content, as well as annotate and download audio recordings.
How do I search or filter interaction content search results?
To search and filter the interactions that appear, perform the following steps:
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| The results are limited to a maximum of 10,000. To refine your search, either sort or adjust the filter criteria. |
How do I sort interaction content search results?
In Interaction Content Search, you can sort search results by Date/Time.
To sort results, click the header of the Date/Time column. An arrow appears in the column header to indicate which order the results are sorted in.
How do I copy GUIDs?
To copy individual interaction GUIDs, click the Copy GUID to clipboard icon to the right of the GUID:
To copy multiple GUIDs, select the check box in the applicable interactions' rows. Then click the Copy selected GUIDs to clipboard icon in the top right corner above the results table:
How do I delete interaction content?
To delete interaction content for one or more interactions, select the check box in the applicable interactions' rows. Then click the Delete selected items icon in the top right corner above the results table.