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Interaction Content Search home page
The Interaction Content Search home page is divided into two sections: the Search and Results.
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In the Search section, users can enter criteria to search for interaction content. For information about searching and filtering interaction content, see How do I search or filter interaction content search results? in Accessing Searching for interaction content.
The Results section displays the search results presented in a table. Search results include only interactions that have recorded content; interactions that were not recorded do not appear.
When users first visit Interaction Content Search, the Results section contains interaction content for the current day. For information about sorting interaction content in the results table, see How do I sort interaction content search results? in Accessing Searching for interaction content. The table contains the following columns:
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When a user clicks a GUID in the results, the call recording player appears.
Call recording player
Available interaction content appears in the call recording player.
Audio recordings
The audio recording player provides the ability to fast-forward and rewind 10 seconds, and download or mute the audio recording. For information about listening to audio recordings, see How do I listen to an audio recording? in Listening to, viewing, and commenting on interaction content.
Screen recordings
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For information about viewing screen recordings, see How do I view a screen recording? in Listening to, viewing, and commenting on interaction content.
Interaction content annotation
If enabled for your account, in addition to listening to an audio recording and viewing a screen recording, users can add and delete comments about the handling of the recorded call. For information about adding and deleting audio recording comments, see How do I comment on interaction content? in Listening to, viewing, and commenting on interaction content.
Conversation Analyzer
If enabled for your account, in addition to listening to and annotating an audio recording and viewing a screen recording, users can use the Conversation Analyzer.
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