Vonage Contact Center can record all inbound and outbound calls. For more information about recording calls, see Call recording.
The Call Recordings The Interaction Content area of Vonage Contact Center contains all the call recordings for your account. For information about the Call Recording the Interaction Content area of Vonage Contact Center, see Call RecordingsInteraction Content.
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If ConversationAnalyzerProfile contains no value at the end of the call, Conversation Analyzer cannot categorize the call. |
Conversation Analyzer Analytics for Salesforce
If enabled for your account, you can use Conversation Analyzer Analytics for Salesforce. The Conversation Analyzer Analytics for Salesforce feature analyzes your Salesforce CRM data seamlessly with data from your Vonage Contact Center account and from Conversation Analyzer. This integration provides you more business insights than Conversation Analyzer on its own. You can also gain a better understanding about what conversations are being had and when.
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