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Appears when a VCC supervisor adds a new agent in User Admin. For information about adding new agents, see Configuring individual users.

0000:Agent:832:80:4871

4:Group:459:217:4871

Salesforce: Enabled/Disabled, ContactWorld identifier: xxxx, Salesforce identifier: xxxx

Microsoft: Enabled/Disabled, ContactWorld identifier: xxxx, Azure identifier: xxxx, Azure domain: xxxx

Salesforce: Enabled, ContactWorld identifier: ExternalId, Salesforce identifier: UserId

Microsoft: Enabled, ContactWorld identifier: Email, Azure identifier: Username, Azure domain: Contoso

UserName Name Email UserType ChargeableStatus

UserType is one of the following values:

• Reseller (2)
• Customer (3)

AppletType:ServiceNumber:AppletName when the applet is part of a call plan.

or

AppletType:NamedRouteUID:AppletName when the applet is part of an interaction plan. The NamedRouteUID is the internal name given to a named route when it is created. The UID consists of the account name, a dash, and the number of the route (routes are numbered in order of creation).

ACD:01886890686:NewACDApplet

GroupName: GroupID: MaxWrapup: MaxUnexpected: BusyThreshold: WrapUpThreshold

ProfileName: ServiceNumbersAndNamedRouteUIDs: :ProfileType

ServiceNumbersAndNamedRouteUIDs is a comma-separated list of the service numbers and named route IDs on which the profile's report will run. A named route UID is the internal name given to a named route when it is created. The UID consists of the account name, a dash, and the number of the route (routes are numbered in order of creation).

ServiceNumber:AppletName when the applet is part of a call plan.

or

NamedRouteUID:AppletName when the applet is part of an interaction plan. The NamedRouteUID is the internal name given to a named route when it is created. The UID consists of the account name, a dash, and the number of the route (routes are numbered in order of creation).

Interaction GUID: 'call guid', Content key: 'content key', Type: 'content type', Reason: 'user action'

ViewID

ViewID is the unique ID that a view is assigned when a supervisor creates a view.

AgentID: AgentName: AgentTelephoneNumber: AgentPINNumber:ChargeableStatus: ActiveStatus

GroupName: GroupID: MaxWrapup: MaxUnexpected: BusyThreshold: WrapUpThreshold

Appears when a VCC supervisor sets the initial applet for an interaction plan. For information about setting an initial applet, see Setting initial applet.

Successful login using Microsoft issuer 'https://login.microsoftonline.com/newvoicemedia.onmicrosoft.com/v2.0', username 'UserName'

Failed login - Multiple matching users found for Email 'UserEmail'. Using Microsoft issuer 'https://login.microsoftonline.com/newvoicemedia.onmicrosoft.com/v2.0', username 'UserName'

AgentID:scs

0000:Agent:4871

4:Group:4871

ViewID:NewName

ViewID is the unique ID that a view is assigned when a supervisor creates a view.

Submission for/Cancellation for/Processed Right to be Forgotten. Token red-GUID

Submission for Right to be Forgotten. Token red-3edcbb7f-89df-4237-883

Cancellation for Right to be Forgotten. Token red-01b2f41f-bb05-485e-980

Processed Right to be Forgotten Token red-b0654375-4689-441f-bd4

ServiceNumber:ServiceName when the applet is part of a call plan.

or

NamedRouteUID:ServiceName when the applet is part of an interaction plan. The NamedRouteUID is the internal name given to a named route when it is created. The UID consists of the account name, a dash, and the number of the route (routes are numbered in order of creation).

ProfileName: ddis: ndate: FromDate: to: ToDate

n is the number of telephone numbers and named routes (DDISs) reported on in the displayed report.

Appears when a VCC supervisor updates an existing applet in Interaction Architect. The data that appears varies according to the applet updated. Updates to some applet types are not recorded.

For example, the values in many of the fields in an ACD applet are recorded and displayed.

• AppletName - ServiceNumber when the applet is part of a call plan.
• AppletName - NamedRouteUID when the applet is part of an interaction plan. The NamedRouteUID is the internal name given to a named route when it is created. The UID consists of the account name, a dash, and the number of the route (routes are numbered in order of creation).
• TelephoneNumberOrNamedRoute 'ACDAppletName' -ACDFieldName: Values

• STAudit - 01234567890
• CollectCaseNumber - SalesAccount-1
• 01234567890 'ACDBasicApplet' - Agent Hangup Applet: TryAgainAnnoucement 

UserName Name Email UserType ChargeableStatus

UserType is one of the following values:

• Reseller (2)
• Customer (3)

UserName reset their password using forgotten password email

or

UserName set their password using welcome email

ProfileName: ServiceNumbersAndNamedRouteUIDs: :ProfileType

ServiceNumbersAndNamedRouteUIDs is a comma-separated list of the service numbers and named route IDs on which the profile's report will run. A named route UID is the internal name given to a named route when it is created. The UID consists of the account name, a dash, and the number of the route (routes are numbered in order of creation).

user:UserName/acc:AccountName FieldChanged NewValue

NewValue can be one of three values:

• 0—no
• 1—yes
• 2—read
• 3—modify
  
• (to default)—the value was changed to the default value for that field