...
| Panel |
|---|
| borderColor | #eeeeee |
|---|
| bgColor | white |
|---|
| titleColor | white |
|---|
| borderWidth | 1 |
|---|
| titleBGColor | #7ec9f4 |
|---|
| borderStyle | solid |
|---|
| title | In this page |
|---|
|
|
| Insert excerpt |
|---|
| _ExcerptAPICloudNextGen |
|---|
| _ExcerptAPICloudNextGen |
|---|
| nopanel | true |
|---|
|
Parameters
The endpoint accepts the following query string parameters:
...
Paging parameters in Requests (Insights Stats API) apply to this endpoint.
Requests
Request queue times including processed
| Code Block |
|---|
| language | powershell |
|---|
| theme | Midnight |
|---|
|
curl -L -X GET "https://***.api.newvoicemedia.com/stats/queue-times?start=2021-12-01T14:18:23.857Z&end=2021-12-11T14:18:23.857Z&include=Processed" \
-H "Authorization: bearer <ACCESS_TOKEN>" \
-H "Accept: application/vnd.newvoicemedia.v3+json" |
Request page 2 of queue times
| Code Block |
|---|
| language | powershell |
|---|
| theme | Midnight |
|---|
|
curl -L -X GET "https://***.api.newvoicemedia.com/stats/queue-times?start=2021-12-01T14:18:23.857Z&end=2021-12-11T14:18:23.857Z&page=2" \
-H "Authorization: bearer <ACCESS_TOKEN>" \
-H "Accept: application/vnd.newvoicemedia.v3+json" |
Responses
Responses to the GET /queue-times contain a collection of Queue Time items for the specified time period. Results are sorted by the time that interactions entered queues and then queue name in ascending order.
...