Queue Times

A Queue Time represents an interaction for the period in which the interaction is in a queue. When the interaction enters a queue, Vonage Contact Center (VCC) records the time of entry. When the interaction leaves the queue, VCC records how long the interaction spent in the queue and what happened to the interaction next.

The GET /queue-times endpoint gets information about a queue’s interactions. This information includes the interactions’ queue entry times, unique IDs, and reasons for leaving the queue.

Results are sorted by the time that interactions entered queues and then queue name in ascending order.

You can poll the GET /queue-times endpoint at regular intervals.