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Single sign-on enables you and your agents to log in to your Vonage Contact Center account by logging in to the linked Salesforce, Microsoft, or Vonage account, or any other configured provider account, instead of using their Vonage Contact Center username and password. You can enable multiple single sign-on providers at one time. To configure and use single sign-on, the feature must be enabled for your account.

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To configure single sign-on, perform the following steps:

  1. Log in to the to the VCC Admin Portal and go to System Settings. to Configuration (within Account Settings). Configuration appears. For information about on accessing System Settings Configuration, see see Editing Configuration (Account Settings).
  2. Click the Single Sign-On tab. The Single Sign-On area appears.
    Single Sign-On settings

  3. In the Vonage Contact Center portal and ContactPad fields in the Single Sign-On URLs section, the URLs that VCC Admin Portal supervisors and agents must use to access the single sign-on pages are displayed. Click the icon alongside the field to copy the contents of the field to the Clipboard.

    Info
    Provide the Vonage Contact Center portal URL to VCC Admin Portal users, both supervisors and non-Salesforce agents. Users should bookmark this URL to always use the single sign-on page.
    To make the single-sign on page available to agents in ContactPad in Salesforce, paste the ContactPad URL into the CTI Adapter URL field in your call center settings in Salesforce.


  4. Configure single sign-on for one or more of Salesforce, Microsoft, and Vonage. For information about configuring single sign-on for Salesforce, Microsoft, and Vonage, see How do I configure single sign-on using Salesforce?, How do I configure single sign-on using Microsoft accounts?, and How do I configure single sign-on using Vonage?.

  5. Click Update. Now when you or your agents go to log into the VCC Admin Portal or ContactPad using the appropriate URLs, the single sign-on feature is available.
    For information about using single sign-on in the VCC Admin Portal or ContactPad, see Logging in to the Vonage Contact Center Admin Portal using single sign-on or Logging in to ContactPad using single sign-on.

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