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Authorization scopes supported:
| Scope | Access granted |
|---|---|
agents-availability:read | Entire endpoint |
Parameters
The endpoint accepts the following query string parameter:
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- Away. The number of agents with the specified skill or skills in the Away presence category. Away is commonly used for activities such as breaks.
- ExtendedAway. The number of agents with the specified skill or skills in the Extended Away presence category. Extended Away is commonly used for activities such as meetings or lunch.
- LoggedOut. The number of agents with the specified skill or skills in the Logged Out presence category. Agents are logged out of Vonage Contact Center, and cannot work on interactions or receive new interactions.
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