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Agent Availability API

Agent Availability API

Jun 23, 2025


Try it out

  

For information, see Trying out Vonage Contact Center APIs.

What is the Agent Availability API?

Vonage Contact Center’s Agent Availability API enables you to query the presence and availability of agents based on required skills, groups, and queue. Presence summaries and availability summaries represent agents’ availability for work.

Who is the Agent Availability API for?

Agent Availability API is for developers, engineers and anyone else who is comfortable integrating APIs and needs to find out about the availability of agents.

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