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For information about using Service Cloud Voice features, see Help Customers on the Phone (Salesforce help).
Using WebRTC with Vonage for Service Cloud Voice
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If you are using WebRTC with Vonage for Service Cloud Voice, you might not hear the ringing tone sometimes when you receive an inbound call. This is due to your browser not allowing audio to autoplay in a tab that you have not interacted with. To hear the ringing tone when you receive an inbound call, you must click somewhere in the Salesforce browser window. |