Vonage for Service Cloud Voice integrates Vonage Contact Center (VCC) with Salesforce's Service Cloud Voice. For information about Service Cloud Voice and its benefits, see Service Cloud Voice (Salesforce help). Vonage for Service Cloud Voice enables Salesforce to deliver these benefits using VCC.
For information about using Service Cloud Voice features, see Help Customers on the Phone (Salesforce help).
Using WebRTC with Vonage for Service Cloud Voice
No ringing tone
If you are using WebRTC with Vonage for Service Cloud Voice, you might not hear the ringing tone sometimes when you receive an inbound call. This is due to your browser not allowing audio to autoplay in a tab that you have not interacted with. To hear the ringing tone when you receive an inbound call, you must click somewhere in the Salesforce browser window.