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After you have defined IVR slots for storing IVR data and have collected data from callers, you can view the collected information. To
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To view collected IVR data, perform the following steps:
- Log in to the VCC Admin Portal as a supervisor. For information on logging in to the VCC Admin Portal, see Logging in to the Vonage Contact Center Admin Portal.
- If you are the supervisor of multiple accounts, select the account that you want to access IVR Data Collector for, and click Select.
From the VCC Admin Portal homepage, move your mouse pointer over the menu icons on the left or bottom of the page.
In the menu that appears, click IVR Data Collector. IVR Data Collector appears.In the View Collected Data for list, click the number you want to see collected data for. Click View Data. Collected data for xxx appears, where xxx represents the number and service name for the number you selected.
In the upper section you can filter the data by date and download the collected data to a Microsoft Excel (.xls) or Comma Separated Value (.csv) file.
In the lower section you can see all the collected data. The data appears in a table and includes the following columns:
Column Description Callid The identification number for the call for which the IVR data was collected. Guid The global unique identification number for the call for which the IVR data was collected. CLID The telephone number from which the caller made the call for which the IVR data was collected. Date The date of the call for which the IVR data was collected. You can sort the data by Date. Click the column header to sort.
For information about the time zone this date is presented in, see Time zones in the Vonage Contact Center Admin Portal.
Time The time of the call for which the IVR data was collected.
For information about the time zone this time is presented in, see Time zones in the Vonage Contact Center Admin Portal.
Agent ID The ID of the agent who received the call for which the IVR data was collected. You can sort the data by Agent ID. Click the column header to sort. Complete questionnaire A link to concatenate audio files collected during this call into a single audio file. Click Download to concatenate audio files and then download the audio file.
To the right of these standard columns, configured IVR slots appear in their own columns. Download appears in any columns representing audio slots that contain audio. Click Download to download the audio file.
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