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When multi-interaction routing is enabled for your account, you will notice some changes in ContactPad. For information about these changes, see Vonage Contact Center omni-channel solution.
What can I do with different types of interactions?
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To transfer the non-live interactions to another agent or service, in ContactPad, click Transfer. A new dialog box appears displaying all agents and service names interaction plans in alphabetical order.
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If the cross-media consult feature is enabled for your account, Consult|Transfer button appears above the list of agents and services. Click Transfer. |
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- To find the agent or service you want to transfer the non-live interaction to, scroll down the list of agent and service namesinteraction plans, using arrow keys or mouse. Press Return or click the name to select the appropriate name.
- In the Search field, to filter the list, type part or all of the name of the agent or service you want to transfer the non-live interaction to. Use the arrow keys or mouse to scroll down the filtered list to the agent or service. Press Return or click the name to select the appropriate name.
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