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Within Agents you can report on:
Email
Licence
Name
Phone number
Physical location
Username
WebRTC
For a complete list of agent event fields and their descriptions, see Agents fields.
Agent events
Each row of data represents a single event for an agent. Agent events can be one of two types — presence and interaction — and each event also has a category:
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Within Users you can report on:
Active
Agent configuration
Agent ID
Phone number
Physical location
WebRTC
Days since last login
Email
Last login date Date
Licence
Locked
Name
User ID
Username
For a complete list of users fields and their descriptions, see Users fields.
What visualization options are available for tiles?
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| In future releases, when Analytics is generally available, both admin and supervisor users can be assigned with Analytics license. | ||
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Only users who are assigned an Analytics license can access it. Users can have either Viewer or Creator access to Analytics and only admin and supervisor users can be assigned with Analytics access. The number of these different types of licenses depends on your package type (Express, Essentials, Select, and so on), contract type (named or concurrent), and number of seats. You can buy more licenses. For more information, contact your account manager. Users who do not have access to Analytics can still benefit from its data. You can schedule delivery of dashboards to any user, by providing their email addresses. For more information, see the Scheduling delivery a dashboard section in Using Analytics. |
What are the current limitations of Analytics?
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