In the User Admin area of the VCC Admin Portal, you can manage your users, skills, schedules, skills and groups licenses in the account you are logged in to.
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User Admin is the area within the VCC Admin Portal in which you manage users, groups, skills, schedules, and schedules licenses in the account you are logged in to.
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To access User Admin, perform the following steps:
- Log in to the VCC Admin Portal as a supervisor or administrator. For information about logging in to the VCC Admin Portal, see Logging in to the Vonage Contact Center Admin Portal.
From the VCC Admin Portal homepage, move your mouse pointer over the menu icons on the left of the page.
In the menu that appears, click User Admin. User Admin appears.
User Admin appears, containing a list of all of the users you can access in the account you are logged in to.
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When you first access User Admin, a list of users appears. The list of users contains the users you have access to in the account you are logged in to. In User Admin, you can find users, groups, skills, schedules, skills and schedules licenses in various ways.
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Use the Users, Groups, Skills, Schedules, and Schedules Licenses tabs to switch between users, groups, skills, skillsschedules, and schedules licenses lists. Each tab has its own URL, so you can go directly to the tab using the representative URLs. For example, go to https://***.newvoicemedia.com/CallCentre/portal/useradmin/skills for the skills tab, where *** represents the subdomain for the region of your VCC account.
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Use the Search field to filter the lists of users, groups, skills, skills schedules, and schedules licenses in the account you are logged in to. Type the value you want to search for. As you type, the users, groups, skills and schedules skills, schedules, and licenses in each list that match your search query updates.
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