Before you use ContactPad with WebRTC, remember to set up audio devices properly. These devices include microphone, speakers, recording and playback equipment, and browser. Then you must perform the following steps:
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In ContactPad, click Settings.
Section Column width 60% A new dialog box appears. If your account has been configured to use WebRTC and you are permitted to control the feature yourself, the Use Softphone check box is available.
Column width 40% - Select the Use Softphone check box to use ContactPad with WebRTC. The WebRTC options button appears. Click Save. Next time you make or receive a call, ContactPad will use WebRTC.
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When you have turned on WebRTC in ContactPad, the first time you use it, your browser might ask permission to use the device's audio hardware. In all supported browsers, Allow and Block buttons appear. Click Allow.
Whenever you log in to or reload ContactPad, a Connecting To Telephony message appears briefly in ContactPad.
Setting your initial state for using ContactPad with WebRTC
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The following options are available:
| Setting | Description | ||
|---|---|---|---|
Auto answer (if enabled for your account) | |||
| Inbound | If you select the Inbound check box, when you receive an inbound call, ContactPad automatically answers the call and you are connected to the caller.
Select or clear the Inbound check box to enable or disable the auto-answer feature. By default, the check box is cleared. | ||
| Outbound | If you select the Outbound check box, when you make an outbound call, ContactPad automatically initiates the call and you hear ringing until you are connected to the target number or agent.
Select or clear the Outbound check box to enable or disable the auto-answer feature. By default, the check box is selected. | ||
Audio devices | |||
| Primary ringing volume | The volume of ringing in the primary output device. Select a ringing volume from 0% to 100%. The default level is 100%. | ||
| Primary output device | A list of available output audio devices. Specify the audio device (speakers) you want to use. By default, ContactPad uses the default device for your system. When you receive an inbound call or make an outbound call, unless you have selected Auto answer, you will hear ringing in your selected device. When the call is connected, you will hear the other party through the device. | ||
| Secondary ringing device | A list of available output audio devices. Optionally specify the secondary ringing device (speakers) you want to use. By default, ContactPad does not use a secondary ringing device. When you receive an inbound call or make an outbound call, unless you have selected Auto answer, you will hear ringing in your primary audio device. You can optionally select a secondary ringing device. If you do not answer the call within the time period you specify, you will also hear ringing in your secondary ringing device. When the call is connected, you will hear the other party through your primary audio device. | ||
| Secondary ringing delay | The number of seconds before ringing starts in the secondary ringing device. Specify the number of seconds to wait before ringing starts in your secondary ringing device. By default, the delay is 0 seconds. | ||
| Play a short tone when the call ends | Select the Play a short tone when the call ends check box to enable a call end tone. When a connected call is disconnected by either the agent or the customer, a short tone is played. By default the check box is selected. The volume of the tone is determined by the ringing volume you select in Primary ringing volume. | ||
Advanced | |||
If you select this check box, during the call you can see the volume levels of your and your customer's audio. Your audio level is in color in the right half of the banner; your customer's is in gray in the left half. | |||
| Test WebRTC | Click Test WebRTC to open a page that tests your connection to Vonage's WebRTC. On this page you will see your computer's throughput, call quality, location, bandwidth speed, and more. Used for troubleshooting. | ||
| Connection status | Shows the statuses of your connections to WebRTC. Statuses can be Connected or Not connected. | ||
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