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Within Agents you can report on:
Email
Licence
Name
Phone number
Physical location
Username
WebRTC
For a complete list of agent event fields and their descriptions, see Agents fields.
Agent events
Each row of data represents a single event for an agent. Agent events can be one of two types — presence and interaction — and each event also has a category:
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Within Users you can report on:
Active
Agent configuration
Agent ID
Phone number
Physical location
WebRTC
Days since last login
Email
Last login date Date
Licence
Locked
Name
User ID
Username
For a complete list of users fields and their descriptions, see Users fields.
What visualization options are available for tiles?
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Who can access Analytics?
Analytics read-only access is available only to admin users. The Viewer access is by default assigned to all admin users. There is no action needed to assign this access.
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Anyone with a Viewer or a Creator Analytics license can access Analytics. For information about licenses in Analytics, see Analytics licenses and access.
What are the current limitations of Analytics?
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