In an interaction plan, some applets play announcements. Specifically, these applets are the Data the Announcer applet and Automatic Call Distributor (ACD) applet.
The Data Announcer applet can announce the following data:
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For information about creating and language packs, see Configuring language packs for custom applet announcements.
Custom
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Announcer applet announcements
The Data Announcer applet plays various different announcements, some of which can use custom audio. The Data Announcer applet can make the following types of announcements:
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If enabled for your account, the applet can play these announcements using custom audio files. To play announcements in using custom audio, each set of custom audio files needs a language pack containing audio files related to the relevant Data Announcer announcement types.
Audio files
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for Announcer applet announcements
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The audio files required for a Data Announcement an Announcer applet announcement are determined by the announcement type. The announcement types require the following audio files:
Exactly which audio files you require depends on which grammar you are using, which type of Data Announcer announcement you want to play, and the maximum values any of the announcements are likely to include. |
For information about configuring custom Data Announcer applet announcements, see Configuring language packs for custom applet announcements.
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