Custom applet announcements

A language pack can contain one, many, or all possible audio files of the following types:

• Numbers (cardinal)
  An audio file is not required for every single number as the audio files can be used together. For example, the number 200 doesn't need its own audio file as it can be built from two existing files containing "two" and "hundred".
• Ordinal numbers
  An ordinal number represents position or rank in a sequential order, for example 2nd, 31st, 105th.
  Some ordinal numbers can be built from a cardinal number and an ordinal number. For example, 105th would be made up of "one", "hundred" and "fifth".
• Letters
  For a complete set of audio files, each individual letter requires an audio file. Currently, only the Latin alphabet without diacritics is supported. To read out a combination of letters and numbers, audio files for 0-9 must be available too. For example, reading out the string "AC8753N" requires both letter and number audio files.
• Currencies
  Audio for each currency consist of audio files for the currency, the currency's fractional values, and their plurals. For example, "euro", "euros", "cent", and "cents", or "pound sterling", "pounds sterling", "penny", and "pence".
• Days of the week
  A language pack the requires audio for days of the week must contain audio files for Monday to Sunday, plus relative days—"yesterday", "today", and "tomorrow".
• Months
  Dates are built from various audio files, including a file containing the audio for a month. A complete language pack contains all twelve months.
• Miscellaneous prompts
  Some announcements require additional audio files, such as "and", and "of".

The audio files required for a Data Announcement applet announcement are determined by the announcement type. The announcement types require the following audio files:

• Balance
  Balance type announcements announce an account's balance, including its currency, for example, "Forty eight euros twenty seven cents". Balance type announcements require number (cardinal) and currency audio files.
• Characters
  Character type announcement announce data character by character, for example, "A-B-1-2-3-4-Y-Z". Character type announcements require audio files for both numbers and letters.

• Date
  Date type announcements require audio files for numbers (cardinal and ordinal) for days and years, and months, for example, "November", "ninth", "two", "thousand", and "twenty".

  To announce dates in British English, the applet will also require the miscellaneous prompts "of" and "and". For example, "ninth", "of", "November", "two", "thousand", "and", and "twenty".
• Time
  Time type announcements announce times in 12 hour format. Time type announcements require numbers (ordinal) up to 59.
• Number
  Number type announcements announce whole positive numbers and require number (cardinal) audio files only.
• Day of Week
  Day of Week type announcements require audio files for the days of the week, including "yesterday", "today", and "tomorrow".

Exactly which audio files you require depends on which grammar you are using, which type of Data Announcer announcement you want to play, and the maximum values any of the announcements are likely to include.

The audio files required for a place in queue announcement are determined by the intended announcement. The following audio files might be required by place in queue announcements:

• Numbers (cardinal)
  A UCD applet uses numbers in cardinal (and some ordinal) place in queue announcements. For example, "You are caller number 12 in the queue".
• Ordinal numbers
  A UCD applet uses them in ordinal number queue position announcements. For example, "You are the 4th caller in the queue".
• Miscellaneous prompts
  Place in queue announcements might require audio before (for example, "You are caller number") or after (for example, "in the queue"), or before and after, a number or ordinal number.

Exactly which audio files you require depends on which grammar you are using and the maximum number of callers you are likely to have in a queue.

The following examples require different audio files:

• "Your current position in the queue is number 7."
  This cardinal number announcement requires introductory audio—"your current position in the queue is number"—followed by the audio for a cardinal number ("7").
• "You are caller number 12 in the queue"
  This cardinal number announcement requires both introductory and ending audio—"you are caller number" and "in the queue"—separated by the audio for a cardinal number ("12").
• "You are the 4th caller in the queue"
  This ordinal number announcement requires introductory and ending audio—"you are the" and "caller in the queue"—separated by the audio for an ordinal number ("4th").

The audio files required for a wait time announcement are determined by the intended announcement. The following audio files might be required:

• Numbers (cardinal)
  A UCD applet uses numbers in wait time announcements. For example, "We aim to answer your call in about 60 seconds this afternoon".
• Miscellaneous prompts
  Wait time announcements require audio for durations, for example, "seconds", "minutes", "hours", and "and".
  Wait time announcements might require audio before (for example, "We aim to answer your call in about") or after (for example, "this afternoon"), or before and after numbers and durations. If recent wait time is less than 5 seconds, an alternative recent wait time announcement might be required (for example, "We have been recently answering calls immediately").

Exactly which audio files you require depends on which grammar you are using, which type of wait time announcement you want to play, and the maximum time callers are likely to wait in a queue.