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Agents who are assigned to active Dial Lists must have the required permission sets are assigned to them. If agents are not assigned the required permission sets, a warning appears. Under the warning, a list of agents and the permission sets they do not have assigned to them appears. Follow the instructions in the warning, using the tooltip for extra information.
Numbers of Assigned Agents in Dial Lists
If dial lists have more assigned agents than recommended, a warning appears. Under the warning, a list of dial list names with the number of assigned agents is shown. Excessive agents should be removed from dial lists or dial lists can be split into multiple lists.