The Health Check tab displays information about any missing permissions required by agents.
How do I access the Health Check tab?
The Health Check tab is available in the Connect app in both Salesforce Classic and Lightning Experience.
Dial List Permissions
Agents who are assigned to active Dial Lists must have read access to phone number fields and fields used for filtering and ordering. If agents do not have access to required fields, a warning appears. Under the warning, a list of agents and the fields they do not have access to appears. Follow the instructions in the warning, using the tooltip for extra information.
Permission Set Assignments
Agents who are assigned to active Dial Lists must have the required permission sets are assigned to them. If agents are not assigned the required permission sets, a warning appears. Under the warning, a list of agents and the permission sets they do not have assigned to them appears. Follow the instructions in the warning, using the tooltip for extra information.
