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| Vonage's Historical Analytics uses Looker's embedded view. Not all of the functionality in Looker's default experience as described in the documentation is available in the embedded view. |
What are Historical Analytics dashboards?
A dashboard is a collection of tiles, displaying data about agent events, groups, interaction events or summary, skills, and users. Analytics offers Historical Analytics offers two types of dashboards:
- Default.
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A tile is a single item on a Historical Analytics dashboard. Tiles can be one of two types:
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Within Agents you can report on:
Email
Licence
Name
Phone number
Physical location
Username
WebRTC
For a complete list of agent event fields and their descriptions, see Agents fields.
Agent events
Each row of data represents a single event for an agent. Agent events can be one of two types — presence and interaction — and each event also has a category:
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Within Users you can report on:
Active
Agent configuration
Agent ID
Phone number
Physical location
WebRTC
Days since last login
Email
Last login date Date
Licence
Locked
Name
User ID
Username
For a complete list of users fields and their descriptions, see Users fields.
What visualization options are available for tiles?
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What time zone is the data displayed in?
The data in default Historical Analytics dashboards is displayed according to the viewer's time zone. The time zone is taken from the viewer's browser configuration. To change the dashboard's time zone, go to Dashboard actions and select a new time zone.
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Where does data come from?
Analytics is Historical Analytics is powered by the same data used in Dashboards Real-Time Analytics — Insights Stats API.
What range of historical data is available?
Historical Analytics can report on data from 14th February 2018 onwards. Data from before 14th February 2018 can be retrieved only from Stats and Reports.
Who can access Historical Analytics?
Anyone with a Viewer or a Creator Historical Analytics license can access Historical Analytics. For information about licenses in Historical Analytics , see Historical Analytics licenses and access.
What are the current limitations of Historical Analytics?
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Functionality
Process
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